Dealerships: Maybe You Gals Can Understand

I have had a very bad last two days. I took my car down to the Honda dealership yesterday for the scratches that were in the car when i bought them, there were only 2 and they were supposed to fix them....and they promised me they would come out. They were also supposed to get this stuff off the bottom of the back window that is some type of film which is hard to reach and i dont know what i can do to get it off...well, they had the car all day. i got there at 4 stood there til after 530 and they kept telling me they were bringin the car like 10 times and didnt bring it for almost 45 minutes....well, then none of the scratches were fixed and now there are new ones on top of it that have not been there since I have had the car. i just started balling my eyes out..... I mean this is my first big purchase and this is what I have always wanted and worked my ass off for so hopefully you guys can understand why i got so upset. All they kept telling me was to enjoy my car and that its just a scratch. All cars have them. Bullshit!! Brand new cars do not have scratches. I understand that yea they get them but not caused by the dealership, its not acceptable and it being brand new ya know.
I had to go get the customer service rep cuz they were dicking me around and most of the service people treated me like shit and get this they have some sort of award from the President for customer service, which they do not deserve. it was a real shitty day but i guess monday thru thurs they are goin to wet sand the car and i guess do it right and if they dont then we will move on from there but i was so upset and i just wanted to kill someone. there asst manager treated me like i was ignorant. just because im female and 19 doesnt mean i dont know shit about cars. :rant:
my 2 of my old friends are autobody men, i know what needs to be done in order to take out scratches and fix the car ya know.....so we will see....they are giving me a rental car for free and a free oil change my first time i need to change it...plus on top of that my grandpa passed away and his funeral is tomorrow and its just been rough but i guess i just have to be patient and wait.....well, thanks for letting me vent.