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Originally Posted by GT40FIED
Well per capita yeah, China is larger. I'm talking about scope. China doesn't have near the number of useless departments we have. Maybe because they're a bunch of filthy communists. Haha. Just kidding. Or am I?
Maybe your experience is corporate account vs. residential account. Having talked to so many people who've been screwed by UPS, I find it hard to believe that my experience is unique. I have no doubt that any company would value corporate acounts more than a person to person basis. After all, a single person can only give you so much business while a corporation can give you a shitload. It's true...the USPS can be sketchy...but I'm on a first name basis with my mailman back home so he always does right by me. The problem with UPS and FedEx is that 9 times out of 10 you'll get a different person picking up or delivering your stuff, eliminating any chance to get to know them. This generally leads to a common distrust. Maybe it's different in a corporate setting...I don't know. The company I work for uses Roadway and I can tell you that they are the shittiest of the shitty. They once dropped a forklift on a package, re-wrapped it, and delivered it to us anyway. Compared to that kind of service, UPS looks like number 1.
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Haha that made me laugh (top part).
You're probably right coporate accounts do get special treatment, and I do see the same driver every day. Actually normally drivers have areas they services and are normally pretty consistant. I also have a rep out East who I contact on their 800 number. Same girl every time and she knows my business, so it makes me biased.
I've seen some pretty crazy stuff happened with packages with alot of different companies. For the most part brown runs like a machine, pack in, pack out with no problems. I can tell you that I even call my UPS corp rep when I ship personal packages because she gets stuff fixed for me. So for me, the track record UPS has with me personally and the company I would rate them number 1 as well.