[silver]

Originally posted by nonovurbizniz
I don't know man.... I've worked in jobs that envolve dealing with customers and I have to say...

THOSE ARE THE WEAKEST STORIES EVER...

seriously... I mean your tone WAS rude in the first letter...

The second one... THEY SPECIALLY REQUESTED A JACUZZI...

I mean sh!t if you guys don't have them it might be nice to mention before he checks in... poor bastard probobly had some fantasy drummed up about porking his wife in a hot tub... and you guys robbed him of that...

sure who cares about the apple but it's not like he made a big deal of that...

And the 3rd one.... if you guys over charged then did not return my money THEN ON TOP OF IT don't comply with a request that someone agreed with... that's just a bunch of crap...

I don't know if I'm mis-interpreting this whole thing of if YOU are the only one feeling self important...

I good friend of the my family's was a hotel manager in Boston and BELIEVE ME his tone was NOTHING EVEN CLOSE TO yours... he was ALWAYS NOTHING BUT ACCOMODATING even when requests were SERIOUSLY out of whack.

None of those stories leave me with an impression of a "bad guest/costomer" however they ALL leave me with an impression of a poorly run hotel.

Just my opinion...

i never included my side of it. nobody ever requests a jacuzzi, and if they did we would have told them it were closed. he was under the impression that all the rooms have jacuzzi's, which is very rare. and the guest did make a big deal about the apple, at 3am cursing and threatening a employee with getting them fired. and the money not being returned is bullshit...we never charged the card. she used a debit card to checkin and we hold the funds for 3 days after checkout, which is what she signed acknowledging at checkin.

being accomodating to a request is one thing, but you don't go into a grocery and ask for a discount on a pound of tomatoes because you had a long wait in the checkout line.