i kinda have had the same problem as you did...but with at&t...for some reason they couldn't do the automatic reccuring payments from the bank account...so one day they just turn it off...and i'm like "wtf"...and then i call them up and end up owing like 100 bucks for my damn phone service...it's pretty damn gay...when you want payments taken out of your bank account...you have to call them and tell them to take it out...it's pretty gay...but whatever...your situation is like 100X worse than mine...hope you get it cleared up
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