mine doesn't retract after you pull it....
Look behind the handle you pull... there should be a steel spun cable poking out of a plastic hose.. with a small cylinder on the end of the cable... if that's just hanging loose that's why it won't open. there should be a little bracket to slide the fitting (plastic cone shaped.. it's the last part of the hose before the cable pops out.) on to... then just put that cylinder on the end of the cable back in it's place on the back of the handle....
If that's attached chances are the cables snapped. Or it could be loose up by the latch.. Good luck getting it open w/o the cable though it's a pain.
I do just about ALL my own work on my car... but something like this I'd almost definetly pawn off on a shop... it shouldn't be that expensive (always get an estimate first and tell them to call in the case of any change in the billing) but it's a TOTAL pain in the butt and not worth frustrating myself with...
good luck.
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