can you read Japanese???
http://www.c-west.co.jp/index_1.html
try this too:
E-mailFinfo@c-west.co.jp
TelF0798-72-9000
If you call youre going to have to ask for an english speaking person "Moshi Moshi. Ehgo des kudasai" (thats not how its spelled but its phonetically correct.) after that someone that speaks english should come on and help you. The front costs like 33,000 Yen...meaning around $330...= real CWest.